Returns & Exchanges
We at Active Edge™, strongly believe in the quality of our products. We want you to be 100 percent satisfied. Check your gear out once it arrives and if this is not the case, please contact our customer service team and we will make it right. We gladly accept exchanges or returns of unwashed, unworn or defective merchandise within 30 days of receiving your purchase.
To return or exchange merchandise please follow the instructions given below:
With your original invoice or receipt, and return/exchange form completed, send your gear back to us via regular mail to the address listed below. Please allow 1 billing cycle from the day you return your package for your account to be credited. Credit will be given for cost of merchandise only.
With your original invoice or receipt, and return/exchange form completed, send the strap back to us via Regular mail to the address listed below. We will process your return and get your new gear out to you. We will contact you if there are any additional related charges to the new items ordered.
All returns and exchanges must be shipped to:
Tough Gear, Inc.
830-13 A1A North, #502
Ponte Vedra Beach, Fl 32082
Please be sure to include a contact name and phone number in case there is a question regarding your exchange or return.